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Support for Kafka

Run Apache Kafka securely in your enterprise. Get 24/7 phone/ticket support for critical data infrastructure with Ubuntu Pro + Support.


Why choose Canonical for Kafka support?

  • Up to 10 years support and security maintenance

  • Low total cost of ownership

  • Experts in the full open source stack


What our customers say


We wanted one service provider for the whole on-premise cloud consisting not only of Kubernetes but also the Ceph storage solution, PostgreSQL and Kafka. These were all the services that were needed and with this we could have one joined-up approach Michael Hawkshaw, Mission Operations Infrastructure IT Service Manager, European Space Agency


Our support offering for Kafka


Technical support

Your data, our expertise. Phone and ticket support for Kafka is included in Ubuntu Pro + Support pricing. Canonical uses the follow-the-sun support model to ensure 24/7 coverage so that your issues are resolved quickly.

Full-stack support

As the publisher of Ubuntu, Canonical uniquely supports the full stack. Complex issues in enterprise data platforms require analysis and fixes all the way down the stack. Get a single solution for best in class support – with no loose ends.

10 years of security

Not every organisation is willing or able to upgrade their critical data infrastructure on a regular basis. With Canonical, your service stays secure for up to 10 years with no need for major upgrades.

Fast response time

We guarantee 1 hour response time for the most critical issues. Our expertise underpins your SLA.


Multiple packaging formats

We provide maintained and supported Kafka packages in both snap and container formats:


Snaps

Get snaps for added confinement and atomic updates on all major Linux distributions.

  • Charmed Kafka and ZooKeeper snaps for a complete solution integrating monitoring and automation tools.

Containers

We deliver OCI-compliant images for your containerized environment. We provide two supported options:

  • Kafka and ZooKeeper-only regular containers.
  • Charmed Kafka rock for a complete solution integrating monitoring and automation tools.

Managed services


Go further

Focus on your core business by outsourcing Kafka operational management. With managed services from Canonical, our engineers deploy and manage your Kafka solution efficiently and securely – in your cloud tenancy or physical data centre.


Backed by an SLA

Canonical delivers through a global, follow the sun team, with deep expertise on Kafka operational service delivery. Your service is backed by industry leading compliance and SLA guarantees.


Firefighting support

The best alternative to fully managed services. Our experienced engineers work alongside your team to help resolve your most critical issues while you continue to manage your own environments.


Consulting

Kafka platform architecture consulting

Work with a Canonical platform architect to design the open source data solution that works best for you. Design services covering requirements analysis, environment planning, initial dimensioning and solution design. Fully documented and aligned with your needs.


Kafka platform deployment service

Canonical engineers deploy Charmed Kafka to the cloud or data centre of your choice. Kubernetes and air-gapped environments are fully supported.


Training

Charmed Kafka training

Get hands-on training with Kafka and Charmed Kafka, Canonical's distribution of Apache Kafka, in a three day workshop delivered remotely or on-site.



Come for Kafka support,
get the full stack

With Ubuntu Pro + Support for Kafka, you get an all-access pass to everything Canonical has to offer, including best-in-class open source solutions for enterprise data management and AI. Ubuntu Pro subscriptions are competitively priced per server, not per application.


Learn more about Kafka


Apache®, Apache Kafka, Kafka®, and the Kafka logo are either registered trademarks or trademarks of the Apache Software Foundation in the United States and/or other countries.